Effective Date: 1st January 2026

At Shree Trading Company – PorterBees, we are committed to delivering your orders safely and on time across India.

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📦 Order Processing

• Orders are processed within 1–2 business days after:
  • Successful online payment OR
  • COD confirmation (if applicable)
• Orders are not processed on Sundays or public holidays

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🚚 Shipping Coverage

• We deliver across India through trusted courier partners

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⏱️ Estimated Delivery Time

• Metro Cities: 3–5 business days
• Other Locations: 4–7 business days
• Remote Areas: 5–8 business days

Note: Delivery timelines are estimates and may vary due to external factors.

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💰 Shipping Charges

• Shipping charges (if any) will be clearly displayed at checkout
• Free shipping may be offered during promotions or on selected products

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💳 Cash on Delivery (COD)

• COD is available on eligible orders
• A small advance payment may be required for COD order confirmation
• Orders may be cancelled if COD confirmation is not completed
• Refused COD orders may lead to restrictions on future purchases

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📍 Order Tracking

• Once your order is shipped, you will receive:
  • Tracking ID
  • Courier partner details
    via SMS/Email/WhatsApp

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⚠️ Delays & Exceptions

Delivery may be delayed due to:

• Courier partner issues
• Weather conditions or natural disruptions
• High order volumes (festive periods, sales)

We appreciate your patience in such cases.

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❗ Incorrect Address / Failed Delivery

• Customers must provide accurate shipping details
• If delivery fails due to:
  • Incorrect address
  • Customer unavailable the order may be cancelled or re-shipped at additional cost
• Orders once shipped cannot be redirected to a different address

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📬 Damaged Packages

• If you receive a damaged package, please:
  • Record an unboxing video
  • Contact us within 48 hours
• This helps us resolve your issue quickly

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📞 Contact Us

For shipping-related queries:

• Email: stc@porterbees.in
• Instagram: Porterbees
• WhatsApp: 8667613044