Effective Date: 1st January 2026

Welcome to Shree Trading Company – PorterBees (“we”, “our”, “us”). By accessing or using our website, you agree to be bound by these Terms & Conditions in accordance with applicable Indian laws.

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1. 🧾 Legal Entity

This website is owned and operated by:
Shree Trading Company – PorterBees
India

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2. 👤 Eligibility

• You must be at least 18 years of age or accessing under parental supervision.
• By placing an order, you confirm that all details provided are accurate and complete.

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3. 🛍️ Products & Accuracy

• We deal in toys, gadgets, and return gifts.
• We strive to ensure product accuracy; however:
  • Minor variations in color, size, or design may occur
  • Product images are for illustrative purposes only
• Availability is subject to stock.

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4. 💳 Orders, Pricing & Payments

• Orders are confirmed only after:
  • Successful online payment OR
  • COD verification (if applicable)
• We reserve the right to:
  • Refuse or cancel orders due to pricing errors, stock issues, or suspected fraud
• Prices are inclusive/exclusive of taxes (update based on your setup).

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5. 🚚 Shipping & Delivery

• We deliver across India through third-party logistics partners.
• Delivery timelines are estimated and may vary due to:
  • Location
  • Courier delays
  • External factors (weather, strikes, etc.)
• Risk of loss transfers to the customer upon delivery.

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6. 💰 Cash on Delivery (COD) Policy

• COD may require a partial advance payment for order confirmation.
• Advance payment is non-refundable in case of:
  • Order rejection at delivery
  • Customer unavailable/unreachable
• Repeated COD rejections may lead to account restrictions or blocking.

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7. 🔁 Returns, Refunds & Replacement

• Returns are accepted only if the product is:
  • Damaged
  • Defective
  • Incorrect item delivered
• Customers must notify within 48 hours of delivery with unboxing video.
• After verification, we may offer:
  • Replacement OR
  • Refund (at our discretion)
• The following are non-returnable:
  • Bulk/return gift orders
  • Used or damaged items by customer
• Refund timelines depend on the payment method and banking partner.

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8. ❌ Cancellations

• Orders can be cancelled before dispatch only.
• Once shipped, cancellation is not permitted.

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9. 📸 Intellectual Property

All content (logos, images, text, branding) is the property of PorterBees and protected under applicable intellectual property laws. Unauthorized use is prohibited.

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10. ⚠️ Limitation of Liability

To the maximum extent permitted under Indian law:

• We shall not be liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the order value of the product purchased

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11. ⚖️ Governing Law & Jurisdiction

• These Terms shall be governed by the laws of India.
• Any disputes shall be subject to the jurisdiction of courts in Chennai, Tamil Nadu.

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12. 📢 Grievance Redressal

As per Indian e-commerce guidelines, you can appoint a grievance officer (even yourself):

Grievance Officer: Shree Trading Company - Porterbees

• Email: stc@porterbees.in
• Instagram: Porterbees
• WhatsApp: 8667613044

Response Time: Within 48 hours

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13. 🔐 Privacy

Your use of our website is also governed by our Privacy Policy (recommended to add as a separate page).