Shipping & Delivery Policy
Effective Date: 1st January 2026
At Shree Trading Company – PorterBees, we are committed to delivering your orders safely and on time across India.
📦 Order Processing
- Orders are processed within 1–2 business days after:
- Successful online payment OR
- COD confirmation (if applicable)
- Orders are not processed on Sundays or public holidays
🚚 Shipping Coverage
- We deliver across India through trusted courier partners
⏱️ Estimated Delivery Time
- Metro Cities: 3–5 business days
- Other Locations: 4–7 business days
- Remote Areas: 5–8 business days
Note: Delivery timelines are estimates and may vary due to external factors.
💰 Shipping Charges
- Shipping charges (if any) will be clearly displayed at checkout
- Free shipping may be offered during promotions or on selected products
💳 Cash on Delivery (COD)
- COD is available on eligible orders
- A small advance payment may be required for COD order confirmation
- Orders may be cancelled if COD confirmation is not completed
- Refused COD orders may lead to restrictions on future purchases
📍 Order Tracking
- Once your order is shipped, you will receive:
- Tracking ID
- Courier partner details
via SMS/Email/WhatsApp
⚠️ Delays & Exceptions
Delivery may be delayed due to:
- Courier partner issues
- Weather conditions or natural disruptions
- High order volumes (festive periods, sales)
We appreciate your patience in such cases.
❗ Incorrect Address / Failed Delivery
- Customers must provide accurate shipping details
- If delivery fails due to:
- Incorrect address
- Customer unavailable the order may be cancelled or re-shipped at additional cost
- Orders once shipped cannot be redirected to a different address
📬 Damaged Packages
- If you receive a damaged package, please:
- Record an unboxing video
- Contact us within 48 hours
- This helps us resolve your issue quickly
📞 Contact Us
For shipping-related queries:
- Email: stc@porterbees.in
- Instagram: Porterbees
- WhatsApp: 8667613044